UPM Institutional Repository

Items where Author is "Mohd Shahril, Aslinda"

Up a level
Export as [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0
Group by: Item Type | No Grouping
Number of items: 7.

Article

Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis (2022) Customer complaints and the effectiveness of service guarantees in the hotel industry. Tourism and hospitality management, 28 (2). 397 - 418. ISSN 1330-7533; ESSN: 1847-3377

Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin and Bojei, Jamil (2015) Relationship between the star and the hotel service guarantees of customer satisfaction. International Journal of Economics and Finance, 7 (4). pp. 82-88. ISSN 1916-971X; ESSN: 1916-9728

Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin and Bojei, Jamil (2013) The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia. Journal of Economics, Business and Management, 1 (1). pp. 90-93. ISSN 2301-3567

Book Section

Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. In: Reading on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor, pp. 71-77. ISBN 9789675771880

Mohd Shahril, Aslinda and Ab Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantees : the impact on empowerment and five star hotels in Malaysia. In: Readings on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor. ISBN 9789675771880

Conference or Workshop Item

Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin and Bojei, Jamil (2012) Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia. In: National Research & Innovation Conference for Graduate Students in Social Sciences (GS-NRIC 2012), 7-9 Dec. 2012, Mahkota Hotel, Melaka. (pp. 916-922).

Thesis

Mohd Shahril, Aslinda (2014) Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia. Doctoral thesis, Universiti Putra Malaysia.

This list was generated on Thu Mar 28 15:33:51 2024 +08.