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Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.


Citation

Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. In: Reading on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor, pp. 71-77. ISBN 9789675771880

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Additional Metadata

Item Type: Book Section
Divisions: Faculty of Economics and Management
Publisher: McGraw Hill
Keywords: Service guarantee; Employee motivation; Empowerment; Hotel; Malaysia.
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 16 Oct 2014 16:55
Last Modified: 23 Oct 2014 17:27
URI: http://psasir.upm.edu.my/id/eprint/31157
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