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Service guarantees : the impact on empowerment and five star hotels in Malaysia.


Citation

Mohd Shahril, Aslinda and Ab Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantees : the impact on empowerment and five star hotels in Malaysia. In: Readings on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor. ISBN 9789675771880

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Additional Metadata

Item Type: Book Section
Divisions: Faculty of Economics and Management
Publisher: McGraw Hill
Keywords: Service guarantees; Empowerment; Five star hotel; Malaysia.
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 04 Nov 2014 15:57
Last Modified: 04 Nov 2014 15:57
URI: http://psasir.upm.edu.my/id/eprint/31125
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