Browse by Journal Title

Boo, Huey Chern and Matilla, Anna S. and Tan, Ching Yeng (2013) Effectiveness of recovery actions on deviant customer behavior — the moderating role of gender. International Journal of Hospitality Management, 35. pp. 180-192. ISSN 0278-4319; ESSN: 1873-4693

Chang, Yee-Shan and Cheah, Jun-Hwa and Lim, Xin-Jean and Morrison, Alastair M. and Kennell, James S. (2022) Are unmanned smart hotels du jour or are they here forever? experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104. art. no. 103249. pp. 1-11. ISSN 0278-4319

Chan, Wei Leong and Jo, Ann Ho and Sambasivan, Murali and Siew, Imm Ng (2019) Antecedents and outcome of job embeddedness: evidence from four and five-star hotels. International Journal of Hospitality Management, 83. pp. 37-45. ISSN 0278-4319; ESSN: 1873-4693

Chua, Bee Lia and Sanghyeop, Lee and Ben, Goh and Heesup, Han (2015) Impacts of cruise service quality and price on vacationers cruise experience: moderating role of price sensitivity. International Journal of Hospitality Management, 44. pp. 131-145. ISSN 0278-4319

Han, Heesup and Chua, Bee Lia and Sunghyup, Sean Hyun (2020) Eliciting customers’ waste reduction and water saving behaviors at a hotel. International Journal of Hospitality Management, 87. art. no. 102386. pp. 1-11. ISSN 0278-4319

Han, Heesup and Lee, Kai Sean and Chua, Bee Lia and Lee, Sanghyeop and Kim, Wansoo (2019) Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention. International Journal of Hospitality Management, 80. pp. 91-100. ISSN 0278-4319; ESSN: 1873-4693

Han, Heesup and Hong, Ngoc Nguyen and Song, Hakjun and Chua, Bee Lia and Lee, Sanghyeop and Kim, Wansoo (2018) Drivers of brand loyalty in the chain coffee shop industry. International Journal of Hospitality Management, 72. 86 - 97. ISSN 0278-4319; ESSN: 1873-4693

Kim, Jinkyung Jenny and Radic, Aleksandar and Chua, Bee-Lia and Koo, Bonhak and Han, Heesup (2022) Digital currency and payment innovation in the hospitality and tourism industry. International Journal of Hospitality Management, 107. art. no. 103314. pp. 1-11. ISSN 0278-4319

Kim, Seoyoung and Ham, Sunny and Moon, Hyeyoung and Chua, Bee Lia and Han, Heesup (2019) Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers. International Journal of Hospitality Management, 77. pp. 169-177. ISSN 0278-4319; ESSN: 1873-4693

Moon, Hyoungeun and Yu, Jongsik and Chua, Bee Lia and Han, Heesup (2022) Hotel privacy management and guest trust building: a relational signaling perspective. International Journal of Hospitality Management, 102. art. no. 103171. pp. 1-11. ISSN 0278-4319; ESSN: 1873-4693

Radic, Aleksandar and Luck, Michael and Al-Ansi, Amr and Chua, Bee Lia and Seeler, Sabrina and Han, Heesup (2021) Cruise ship dining experiencescape: the perspective of female cruise travelers in the midst of the COVID-19 pandemic. International Journal of Hospitality Management, 95. art. no. 102923. pp. 1-12. ISSN 0278-4319

Ungku Zainal Abidin, Ungku Fatimah and Boo, Huey Chern and Sambasivan, Murali and Salleh, Rosli (2011) Foodservice hygiene factors-the consumer perspective. International Journal of Hospitality Management, 30 (1). pp. 38-45. ISSN 0278-4319; ESSN: 1873-4693

Ungku Zainal Abidin, Ungku Fatimah and Boo, Huey Chern and Sambasivan, Murali and Salleh, Rosli (2011) Foodservice hygiene factors — the consumer perspective. International Journal of Hospitality Management, 30 (1). pp. 38-45. ISSN 0278-4319; ESSN: 1873-4693

Zizka, Laura and Dias, Álvaro and HO, Jo Ann and Simpson, Shaniel Bernard and Singal, Manisha (2024) From extra to extraordinary: an academic and practical exploration of extraordinary (E) pro environmental behavior (PEB) in the hotel industry. International Journal of Hospitality Management, 119. art. no. 103704. ISSN 0278-4319

Zizka, Laura and Dias, Álvaro and HO, Jo Ann and Simpson, Shaniel Bernard and Singal, Manisha (2024) From extra to Extraordinary: An academic and practical exploration of Extraordinary (E) Pro Environmental Behavior (PEB) in the hotel industry. International Journal of Hospitality Management, 119. art. no. 103704. pp. 1-7. ISSN 0278-4319