Browse by Journal Title

Dias, Álvaro and Zizka, Laura and Bernard, Shaniel and Singal, Manisha and Ho, Jo Ann (2026) Conceptualizing social dynamic capabilities: contextual embeddedness in hospitality industry. International Journal of Hospitality Management, 134. art. no. 104595. pp. 1-13. ISSN 0278-4319

Pinthong, Chitlada and Inprasertkul, Thanapol and Rattanopas, Chairat and Fakfare, Pipatpong and Han, Heesup and Chua, Bee Lia (2026) Spa social responsibility as a quality signal: building customer loyalty through ethical and sustainable practices. International Journal of Hospitality Management, 133. art. no. 104485. pp. 1-11. ISSN 0278-4319

Islam, Md Asadul and Hassan, Md Mahamudul and Jantan, Amer Hamzah and Rescalvo-Martin, Elisa and Karatepe, Osman M. (2026) Test of a moderated mediation model of green team resilience. International Journal of Hospitality Management, 133. art. no. 104444. pp. 1-11. ISSN 0278-4319

Han, Heesup and Zhang, Chen Jason and Ketema, Abrham Fentaw and Kim, Seongseop Sam and Chua, Bee Lia and Al-Ansi, Amr (2025) Emerging data security and information privacy issues in the lodging industry: the impact of brand confidence. International Journal of Hospitality Management, 133. art. no. 104513. pp. 1-14. ISSN 0278-4319 (In Press)

Yang, Boya and Ho, Jo Ann and Ng, Siew Imm and Cheah, Jun Hwa (Jacky) (2025) Too much of a good thing? Exploring the inverted U-shaped relationship between perceived CSR and voluntary pro-environmental behavior in luxury hotels. International Journal of Hospitality Management, 132. art. no. 104377. pp. 1-9. ISSN 0278-4319 (In Press)

Kim, Jinkyung Jenny and Kim, Seongseop (Sam) and Ayalew, Zemenu Amare and Chua, Bee Lia and Han, Heesup and Lee, Jiyoung (2025) Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings? International Journal of Hospitality Management, 128 (undefined). art. no. 104199. undefined-undefined. ISSN 0278-4319

Zizka, Laura and Dias, Álvaro and HO, Jo Ann and Simpson, Shaniel Bernard and Singal, Manisha (2024) From extra to extraordinary: an academic and practical exploration of extraordinary (E) pro environmental behavior (PEB) in the hotel industry. International Journal of Hospitality Management, 119. art. no. 103704. ISSN 0278-4319

Zizka, Laura and Dias, Álvaro and HO, Jo Ann and Simpson, Shaniel Bernard and Singal, Manisha (2024) From extra to Extraordinary: An academic and practical exploration of Extraordinary (E) Pro Environmental Behavior (PEB) in the hotel industry. International Journal of Hospitality Management, 119. art. no. 103704. pp. 1-7. ISSN 0278-4319

Kim, Jinkyung Jenny and Radic, Aleksandar and Chua, Bee-Lia and Koo, Bonhak and Han, Heesup (2022) Digital currency and payment innovation in the hospitality and tourism industry. International Journal of Hospitality Management, 107. art. no. 103314. pp. 1-11. ISSN 0278-4319

Chang, Yee-Shan and Cheah, Jun-Hwa and Lim, Xin-Jean and Morrison, Alastair M. and Kennell, James S. (2022) Are unmanned smart hotels du jour or are they here forever? experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104. art. no. 103249. pp. 1-11. ISSN 0278-4319

Moon, Hyoungeun and Yu, Jongsik and Chua, Bee Lia and Han, Heesup (2022) Hotel privacy management and guest trust building: a relational signaling perspective. International Journal of Hospitality Management, 102. art. no. 103171. pp. 1-11. ISSN 0278-4319; ESSN: 1873-4693

Radic, Aleksandar and Luck, Michael and Al-Ansi, Amr and Chua, Bee Lia and Seeler, Sabrina and Han, Heesup (2021) Cruise ship dining experiencescape: the perspective of female cruise travelers in the midst of the COVID-19 pandemic. International Journal of Hospitality Management, 95. art. no. 102923. pp. 1-12. ISSN 0278-4319

Han, Heesup and Chua, Bee Lia and Sunghyup, Sean Hyun (2020) Eliciting customers’ waste reduction and water saving behaviors at a hotel. International Journal of Hospitality Management, 87. art. no. 102386. pp. 1-11. ISSN 0278-4319

Han, Heesup and Lee, Kai Sean and Chua, Bee Lia and Lee, Sanghyeop and Kim, Wansoo (2019) Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention. International Journal of Hospitality Management, 80. pp. 91-100. ISSN 0278-4319; ESSN: 1873-4693

Chan, Wei Leong and Jo, Ann Ho and Sambasivan, Murali and Siew, Imm Ng (2019) Antecedents and outcome of job embeddedness: evidence from four and five-star hotels. International Journal of Hospitality Management, 83. pp. 37-45. ISSN 0278-4319; ESSN: 1873-4693

Kim, Seoyoung and Ham, Sunny and Moon, Hyeyoung and Chua, Bee Lia and Han, Heesup (2019) Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers. International Journal of Hospitality Management, 77. pp. 169-177. ISSN 0278-4319; ESSN: 1873-4693

Han, Heesup and Hong, Ngoc Nguyen and Song, Hakjun and Chua, Bee Lia and Lee, Sanghyeop and Kim, Wansoo (2018) Drivers of brand loyalty in the chain coffee shop industry. International Journal of Hospitality Management, 72. 86 - 97. ISSN 0278-4319; ESSN: 1873-4693

Chua, Bee Lia and Sanghyeop, Lee and Ben, Goh and Heesup, Han (2015) Impacts of cruise service quality and price on vacationers cruise experience: moderating role of price sensitivity. International Journal of Hospitality Management, 44. pp. 131-145. ISSN 0278-4319

Boo, Huey Chern and Matilla, Anna S. and Tan, Ching Yeng (2013) Effectiveness of recovery actions on deviant customer behavior — the moderating role of gender. International Journal of Hospitality Management, 35. pp. 180-192. ISSN 0278-4319; ESSN: 1873-4693

Ungku Zainal Abidin, Ungku Fatimah and Boo, Huey Chern and Sambasivan, Murali and Salleh, Rosli (2011) Foodservice hygiene factors-the consumer perspective. International Journal of Hospitality Management, 30 (1). pp. 38-45. ISSN 0278-4319; ESSN: 1873-4693

Ungku Zainal Abidin, Ungku Fatimah and Boo, Huey Chern and Sambasivan, Murali and Salleh, Rosli (2011) Foodservice hygiene factors — the consumer perspective. International Journal of Hospitality Management, 30 (1). pp. 38-45. ISSN 0278-4319; ESSN: 1873-4693