UPM Institutional Repository

Items where Author is "Ab Aziz, Yuhanis"

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Number of items: 3.

Article

Ab Aziz, Yuhanis (2008) The effects of emotional dissonance and employee's empowerment on service quality and customer satisfaction perception: customer level analysis. International Journal of Economics and Management, 2 (2). pp. 237-258. ISSN 1823-836X

Book Section

Mohd Shahril, Aslinda and Ab Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantees : the impact on empowerment and five star hotels in Malaysia. In: Readings on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor. ISBN 9789675771880

Conference or Workshop Item

Ojo, Bello Yekinni and Raja Yusof, Raja Nerina and Ab Aziz, Yuhanis and Awang, Khairil Wahidin (2014) Conceptualising the intrinsic and extrinsic push factors influencing international edu-tourists decision to study abroad: the Malaysia perspective. In: Australian Academy of Business and Social Sciences Conference 2014, 25-26 Aug. 2014, Grand Season Hotel, Kuala Lumpur, Malaysia. .

This list was generated on Wed Jun 3 17:08:14 2020 UTC.