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Babolian Hendijani, Roozbeh and Sambasivan, Murali and Ng, Siew Imm and Boo, Huey Chern (2013) Effect of gastronomy experience on overall satisfaction : differences between backpackers and mass tourist in Malaysia. In: Readings on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor, pp. 107-123. ISBN 9789675771880

Mohd Shahril, Aslinda and Ab Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantees : the impact on empowerment and five star hotels in Malaysia. In: Readings on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor. ISBN 9789675771880

Lee, Shin Ying and Ab. Aziz, Yuhanis (2013) Service quality attributes of group package tour guides in Malaysia. In: Readings on Hospitality and Tourism Issues. McGraw Hill , Shah Alam, Selangor. ISBN 9789675771880

Pang, Looi Fai and Lee, Chin (2013) Tourism demand analysis : determining complimentary destinations for collaborative agreements between ASEAN countries. In: Readings on Hospitality and Tourism Issues. McGraw Hill, Kuala Lumpur, pp. 59-70. ISBN 9789675771880

Awang, Khairil Wahidin and Hassan, Hamimah (2013) Tourist satisfaction and heritage tourism. In: Readings on Hospitality and Tourism Issues. McGraw-Hill Education (Malaysia) Sdn. Bhd., Shah Alam, Selangor. ISBN 9789675771880