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Number of items: 2.
Thesis
Abdul Aziz, Sharizan
(2002)
Customer relationship management Celcom (Malaysia) Sdn Bhd.
Masters thesis, Universiti Putra Malaysia.
Ramli, Suriana
(2017)
Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management.
Doctoral thesis, Universiti Putra Malaysia.