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Number of items: 2.
A
Abdul Aziz, Sharizan
(2002)
Customer relationship management Celcom (Malaysia) Sdn Bhd.
Masters thesis, Universiti Putra Malaysia.
R
Ramli, Suriana
(2017)
Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management.
Doctoral thesis, Universiti Putra Malaysia.