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Abdul Aziz, Sharizan (2002) Customer relationship management Celcom (Malaysia) Sdn Bhd. Masters thesis, Universiti Putra Malaysia.

Aldaihani, Faraj Mazyed Faraj (2021) Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks. Doctoral thesis, Universiti Putra Malaysia.


Ramli, Suriana (2017) Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management. Doctoral thesis, Universiti Putra Malaysia.

This list was generated on Wed Jun 12 22:18:08 2024 +08.