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Items where Author is "Matilla, Anna S."

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Boo, Huey Chern and Matilla, Anna S. and Tan, Ching Yeng (2013) Effectiveness of recovery actions on deviant customer behavior — the moderating role of gender. International Journal of Hospitality Management, 35. pp. 180-192. ISSN 0278-4319; ESSN: 1873-4693

This list was generated on Sun Feb 23 21:41:39 2020 UTC.