Items where Author is "Matilla, Anna S."
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Boo, Huey Chern and Matilla, Anna S. and Tan, Ching Yeng
(2013)
Effectiveness of recovery actions on deviant customer behavior — the moderating role of gender.
International Journal of Hospitality Management, 35.
pp. 180-192.
ISSN 0278-4319; ESSN: 1873-4693