Items where Author is "Libert, Alan"

Taw, Ly Wen and Paramasivam, Shamala and Libert, Alan and Moskovsky, Christo and Darmi, Ramiza and Jalaluddin, Ilyana (2022) Virtual rapport with expressions of gratitude in responding online reviews. Journal of Language and Communication, 9 (2). 169 - 190. ISSN 2637-0875

Taw, Ly Wen and Paramasivam, Shamala and Libert, Alan and Moskovsky, Christo and Jalaluddin, Ilyana and Darmi, Ramiza (2022) Managing virtual rapport on tripadvisor: discourse in hotel responses to negative online reviews. 3L: The Southeast Asian Journal of English Language Studies, 28 (3). 128 - 148. ISSN 0128-5157; ESSN: 2550-2247