Items where Author is "Lee, Shin Ying"
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Lee, Shin Ying and Abdul Aziz, Yuhanis and Md Sidin, Samsinar and Saleh, Rosli
(2014)
The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours.
International Journal of Economics and Management, 8 (S).
pp. 81-96.
ISSN 1823-836X
Lee, Shin Ying and Ab. Aziz, Yuhanis
(2013)
Service quality attributes of group package tour guides in Malaysia.
In:
Readings on Hospitality and Tourism Issues.
McGraw Hill , Shah Alam, Selangor.
ISBN 9789675771880