Items where Author is "Kwong, Chee Kueng"
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Number of items: 2.
Hashim, Haslinda and Abdul Aziz, Yuhanis and Hamid, Abu Bakar Abdul and Kwong, Chee Kueng
(2023)
The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry.
International Journal of Business Excellence, 30 (1).
pp. 17-52.
ISSN 1756-0047; ESSN: 1756-0055
Kwong, Chee Kueng
(2002)
Malaysia British Assurance Berhad Kuala Lumpur branch : a case study.
Masters thesis, Universiti Putra Malaysia.