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Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin
(2013)
Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
In:
Reading on Hospitality and Tourism Issues.
McGraw Hill, Shah Alam, Selangor, pp. 71-77.
ISBN 9789675771880