Citation
Abu Mansor, Nur Naha
(1998)
Distance Learners' Satisfaction Towards Information Technology Usage.
Masters thesis, Universiti Putra Malaysia.
Abstract
The study focuses on learners' satisfaction towards IT usage in DE programmes.
The first objective is to determine the satisfaction level of learners towards Internet and
WWW Usage in terms of facilities, presentation mode and support services provided.
Secondly, it determines the difference in learners' satisfaction level towards Internet
and WWW usage with learner background in the various aspects of ethnic group,
gender, organisation, professions, computer experience, educational achievement and
computer background.
The size of sample was 74 respondents from the population of 140 learners of
IDEAL. Data were collected using self-administered questionnaires were given to respondents in one of their face-to-face meetings with their lecturers in Universiti Putra Malaysia.
Results showed that respondents' satisfaction level on the overall usage of IT in
their learning was said to be of moderate satisfaction. Specifically, however, in relation
to facilities provided in the program, it was rated as moderate satisfaction. There were
some aspects of the facilities such as the availability of registration and scheduling
facilities of on-line tutorial and modules for learners and the need of back-up servers as
these aspects are very important in the running of their program. The second component
which is presentation mode showed that respondents were also moderately satisfied
with the way materials were presented. It was found that several improvements could be
made in terms of having up-dated on-line help tools, attachments of study references
and having more colourful presentation of materials which could attract learners. As for
support services, it was quite difficult to see learners' perception on this, but it could be
concluded that as overall, respondents were also moderately satisfied with the current
system. Nevertheless, with quicker response time and availability of back-up sites
would improve the current situation of the program. For the second objective, the study
showed that there was no difference in learners' satisfaction level of IT usage towards
the aspects of facilities, presentation mode and support services provided from the
various characteristics of learners.
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