Citation
Mohamed Ghazali, Raimi Nur Hakimi
(2019)
Consumer animosity, conspicuous consumption and solidarity as antecedents of boycott in Malaysia.
Masters thesis, Universiti Putra Malaysia.
Abstract
This study addresses the consumer boycott phenomena in Malaysia. It
examines the influences of Consumer Animosity, Conspicuous Consumption,
and Solidarity on the decision to boycott; and to discover how Consumer Power
moderates the decision to boycott. Using Social Cognitive Theory as the
underpinning theory, this study proposes a conceptual framework that focuses
on the relationship of: (i) Consumer Animosity on boycott, (ii) Conspicuous
Consumption on boycott, (iii) Solidarity on boycott, and (iv) the moderating role
of Consumer Power on the relationship between the exogenous and
endogenous variables. Questionnaires were distributed to Malaysian consumers
aged 18 and above. Online respondents were collected by utilising convenience
sampling technique, while offline respondents were collected by employing
snowballing sampling technique. Ultimately, 254 questionnaires were usable for
data analysis. In this study, Variance Based-Structural Equation Modelling (VB-SEM) was used to analyse the data (SmartPLS 3.0). Our analysis reveals that
all the exogenous constructs have positive relationships with the endogenous
construct. In particular, solidarity – as a newly proposed construct – has a
positive relationship with boycott. However, the relationships of the moderating
factor showed non-significant results. In conclusion, drawing from the findings of
this study, the boycott literature is extended by the result of the positive
relationship between solidarity and boycott. This has also extends Social
Cognitive Theory because it expands the existing knowledge and offers new
insight. Practically, managers and marketers are able to strategize their
marketing plans better so as to avoid consumers from boycotting their products
and/or organisation.
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