Perception of course participants towards trainers performance during training sessions

PETRONAS Management Training Sdn. Bhd. (PERMATA) is the provider of training to Petroliam Nasional Berhad (PETRONAS) and its operating companies. PERMATA is therefore, mandated to provide effective training and transfer of learning. In order to fulfill this obligation PERMATA needs to address the concerns of trainees from the various operating companies that PERMATA trainers are not effective in delivering training programs. This concern was highlighted in the PERMATA Objectives and Strategies 1995/1996 - 1999/2000 that the trainers are not competent enough to carry out their duties and obligations as required. Therefore it was seen as appropriate for long term planning and strategies, that PERMATA takes into consideration the development of trainers to meet the challenges and expectations of the clients. The purpose of this study was to determine the perception of participants towards trainers during training sessions in PERMATA. Specifically, this study intends to: 1. Determine the participants perceptions on training delivery, discussion leading skills, activity control, and trainer competencies. 2. Look at the relationship between age, length of tenure, level of position, attendance in PERMATA training programs and trainer's delivery of training, discussion leading skills, activity control and competency. The study focused on PERMATA's executive and non-executive staff who attended eight training programs conducted at PERMATA between December 1996 to February 1997. A total of 61 out of 86 trainees who attended the training programs responded in this study. The study shows that in the delivery of training the younger age group perceived the trainers to be highly effective whereas the older age group perceived them as fairly effective. Therefore the trainer must synergise their delivery to meet the needs of both young and old age groups. In discussion leading the majority of respondents perceived the trainers as fairly effective. Therefore they need to sharpen their skills at leading discussion during training sessions. In the activity control session, the study found that PERMATA trainers need to balance the activities to suit the different age groups. In general the study found that PERMATA trainers need to be exposed to various new technologies in training. They also need to understand their role in a changing environment.

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