Quality Tracking System and Cowboy Semiconductors (M) Sdn Bhd

This case was about the implementation of a new software system in Cowboy Semiconductor (M) Sdn Bhd (eSSB). During the course of implementation, the company encountered several foreseeable and unforeseeable problems. The objective of this case study was to identify the lessons learned and how to overcome these problems. Quality Tracking System (QTS) program was introduced to CSSB in October 1997 with the intention to improve productivity. However after 6 months of implementation, management found that there was continuous resistance from employees to accept this new system. From the analysis of this case, it was found that the resistance was mainly due to lack in proper planning during the initial implementation. The QTS software itself was not ready during initial release. This has created a lot of problems for the users and users refused to use the system. Employees were also resistance to change because ars changed the way they used to work. Support given by information group and management toward this project was very bad due to a shift in management's priority. CSSB management needs to make some changes on QTS in order for it to be successful implemented. It is recommended that the period of implementation be extended . A new well-thought plan must be developed and implemented and motivation programmes for employees should be part of the plan. Finally an evaluation and control programme need to be incorporated into the plan to ensure the project was always on the right track

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