Citation
Alexandor, Robert Paul
(1997)
Improving Quality Systems in Local Pharmaceutical Manufacturing: Using Analytical Hierarchy Process.
[Project Paper Report]
Abstract
The primary objective of this research was to identify and address the factors
involved in overall quality production of ER Pharmaceutical products. A second
objective was to be operationlise. These factors with the system, "cetirus parebus" that
enable a company to shift from one with lower level of quality skills to one that would be
in line with the call of "Quality 2020". As expected the two factors come to the fore: - a)
quality products b) the ability to use quality to meet the needs and satisfaction of
customers.
Internal and external customers were assessed by Analytical Hierarchy Process
Survey techniques to assess the needs and identify factors in this study. Questionnaires
were issued and return monitored. The two objectives was to collect data as integrated
factors of Product Quality and Human Resources factors involved in Human Resources
related to product quality. There were thirteen product quality factors selected for this
research: 1) Visual appearance, 2) Friability 3) Disintegration 4) Taste 5) packaging 6)
Embossing 7) Hardness . The human Resource factors included in this paper were 1)
willingness to change 2) Knowledge 3) Skill 4) Commitment 5) Attitude 6) Teamwork
and 7) leadership. Analytical Hierarchy Process was undertaken to facilitate ranking
procedures. The subsequent ranking for product quality was 1) Strip Packing 2) uneven
color, 3) Visual appearance 4) Friability 5) Texture 6) Blister Packing 7) Disintegration
8) Taste 9) Crack 10) Packaging 11) shape 12) Embossing and 13) Hardness Th final
ranking of the human resources factors was 1) Willingness to Change 2) Knowledge 3)
Skill 4) Commitment 5) Attitude 6) Teamwork and 7) Leadership.
It was found that it was vital for process Engineers to consider the identified
factors and accord them with fundamental importance in establishing high quality
process function. Participation and input from Human resources was also gauged as
important factor in determining High Quality. HR participation is the transformation of
personnel as vital ingredients in successful output.
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