Local communities' satisfaction towards facilities and services in Gelanggi Cave

Understanding local communities’ satisfaction towards facilities and services in Gelanggi Cave is important because accessibility to go there is very poor and there are less variety of activities that can be done there. It is also to determine whether Gelanggi Cave suitable to become one of the tourism place in Malaysia or not. This study was conducted to identify factors affecting local communities’ satisfaction towards facilities and services in Gelanggi Cave. Then, this study also conducted to identify local communities’ satisfaction towards facilities and services in Gelanggi Cave and lastly to identify local communities’ socio – demographic background around Gelanggi Cave. A questionnaire together with a random sample technique was used to collect this data. There was only one item that measured the understanding of local communities’ satisfaction that showed highest percentage of understanding about Gelanggi Cave with scored 40.0% which was the attractive view surrounding is suitable for photography activity. However, from the result we can conclude that the area around Gelanggi Cave had very nice view to make it as nature based tourism. Based on result, we can see that local communities’ here know about Gelanggi Cave and recommended to the agency which was responsible to provide all the facilities and suggestion given in the questionnaire if they wanted to make Gelanggi Cave as a well - known recreation site.

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