Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch

Citation

Loo, Wai Thien (2001) Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch. Masters thesis, Universiti Putra Malaysia.

Abstract

Tiada abstrak.

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Text GSM 2001 8 UPM IR.pdf Download (2MB)

Additional Metadata

Item Type:	Thesis (Masters)
Subject:	Total quality management
Call Number:	GSM 2001 8
Divisions:	Graduate School of Management
Depositing User:	En. Awang Ahmad Faizi Awang Dahlan
Date Deposited:	07 Sep 2021 01:26
Last Modified:	07 Sep 2021 01:26
URI:	http://psasir.upm.edu.my/id/eprint/77907
Statistic Details:	View Download Statistic

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