Citation
Tayefeh Morsal, Seyed Ali Asghar
(2008)
Development of an ISO9001:2000 Self-Assessment Tool for Use in ISO-Certified Manufacturing Companies.
Masters thesis, Universiti Putra Malaysia.
Abstract
Measuring and computing the maturity of the Quality Management System
(QMS) is one of the most important requirements in ISO 9001:2000. Many
organizations have not found any accurate and unique approach to QMS
maturity assessment. Considering this fact, the ISO has never issued any self assessment
model. However, some ISO certified organizations have to apply the
award models. Some of certified organizations have even become compelled to
change one of the award models according to their needs. Nevertheless, in
applying it, this approach has caused many difficulties for them. The main
objective of this research was developing a proper self-assessment tool in
accordance with the ISO9001:2000 requirements.
The process of developing a self-assessment tool was carried out in three stages.
In the first stage, the framework of the tool was developed, while it was
compiled according to the ISO requirements in the second stage. This tool was formed by eight principles, 33 criterions and 300 indicators. Each principle was
organized into many criteria and indicators, which provided necessary situation
for judgment. Audit team investigated the effectiveness, efficiency and suitability
of their QMS using the present tool. The third stage allocated tool verification
and validation. Verification was performed by comparing the requirements of
ISO and the content of the tool and expert’s views.
Meanwhile the validation was carried out by pilot test and case study. A
certification body and two consulting services companies studied the tool and
offered their opinions; whereas, eight volunteered ISO certified manufacturing
companies applied the tool to assess and test it in the real environment. The data
obtained from the case studies and the investigations by the experts were
analyzed. The results showed that, the developed self-assessment tool could be
used to investigate the QMS maturity of the organizations.
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