A technical perspective of knowledge management in collaborative software maintenance environment

Citation

Mohd Nor, Mohd Zali and Abdullah, Rusli (2008) A technical perspective of knowledge management in collaborative software maintenance environment. In: Knowledge Management International Conference 2008 (KMICe 2008), 10-12 June 2008, Langkawi, Kedah. (pp. 239-244).

Abstract

Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge. SM environment is complex, knowledge-driven and highly collaborative. Issue such as inadequate knowledge is still regarded as a major challenge in SM. To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion. Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also, usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools.

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Additional Metadata

Item Type:	Conference or Workshop Item (Paper)
Divisions:	Faculty of Computer Science and Information Technology
Publisher:	Universiti Utara Malaysia
Keywords:	Knowledge management; Software maintenance; Collaborative technology
Depositing User:	Nabilah Mustapa
Date Deposited:	21 Mar 2018 04:46
Last Modified:	21 Mar 2018 04:46
URI:	http://psasir.upm.edu.my/id/eprint/59735
Statistic Details:	View Download Statistic

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