Citation
Cheng, Fan Fah and Cheng, Seow Voon
(2016)
Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur.
Australian Journal of Basic and Applied Sciences, 10 (spec. 3).
pp. 5-9.
ISSN 1991-8178
Abstract
Background: This study extended research on the importance of training and development for customer satisfaction and employee satisfaction by examining its influence on 5 Start Hotels. The survey was based on quantitative method, and 200 questionnaires were collected by using the random sampling method of convenience sampling at 5 Star hotel staffs in Kuala Lumpur. The findings showed that there is relation between employee training and customer satisfaction in five start hotel in Kuala Lumpur. Furthermore, successful training program has relationship to improve / influence employee satisfaction level.
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Additional Metadata
| Item Type: | Article |
|---|---|
| Subject: | Impact of employee training; Employee training Guests satisfaction; 5 star hotels; Kuala Lumpur |
| Divisions: | Faculty of Economics and Management |
| Publisher: | American-Eurasian Network for Scientific Information |
| Depositing User: | Nurul Ainie Mokhtar |
| Date Deposited: | 21 Mar 2018 03:55 |
| Last Modified: | 21 Mar 2018 03:55 |
| URI: | http://psasir.upm.edu.my/id/eprint/54501 |
| Statistic Details: | View Download Statistic |
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