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Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges


Citation

Kim, Hyeon Cheol and Chua, Bee Lia and Sanghyeop, Lee and Boo, Huey Chern and Heesup, Han (2016) Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges. Journal of Travel and Tourism Marketing, 33 (9). pp. 1213-1234. ISSN 1054-8408; ESSN: 1540-7306

Abstract

This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage.


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Additional Metadata

Item Type: Article
Divisions: Faculty of Food Science and Technology
DOI Number: https://doi.org/10.1080/10548408.2015.1094003
Publisher: Taylor & Francis
Keywords: Experiential marketing; Airline lounge; Well-being perception
Depositing User: Nida Hidayati Ghazali
Date Deposited: 27 Oct 2017 10:10
Last Modified: 27 Oct 2017 10:10
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1080/10548408.2015.1094003
URI: http://psasir.upm.edu.my/id/eprint/53186
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