Citation
Kim, Hyeon Cheol and Chua, Bee Lia and Sanghyeop, Lee and Boo, Huey Chern and Heesup, Han
(2016)
Understanding airline travelers perceptions of well - being: the role of cognition, emotion, and sensory experiences in airline lounges.
Journal of Travel and Tourism Marketing, 33 (9).
pp. 1213-1234.
ISSN 1054-8408; ESSN: 1540-7306
Abstract
This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage.
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