Implementation Of An Electronic Quality Management System Of A Manufacturing Company

Most of the International Organization for Standardization (ISO) certified Small and Medium Industries (SMI) in manufacturing industry are using manual quality management system, which is paper intensive, to manage their quality and productivity records. Numerous problems occur when managing ISO by manual methods. Among repeated problems are lost of documents, long time for document approval, space required for document storage and considerable time taken for document searching. This project describes the features of the Electronic Quality Management System (e-QMS) including standardization requirements, automation tools being used and documentation methods practised in a manufacturing company in Malaysia. The objective of this project is to study the effectiveness of e-QMS implementation strategies in a manufacturing company.e-QMS is concerned with use of the internet and electronic business (e-business) technologies in companies for quality management system. It covers all aspects of business; sales, marketing, customer service, new product development, procurement, supplier relationships, logistics, manufacturing, production and strategy development. The e-QMS can be measured in term of paper consumption, productivity, document approvals lead time, reduction of reject parts and average time taken to search documents. The e-QMS minimized document approval cycle time (0.6 minutes by electronic mail compared to 3.9 minutes by manual method) by sending notification to document approver via email, minimized document lost as all submitted document are electronically tracked and recorded. The document search engine greatly reduced document search time by 2.3 times compared to manual. That will be able to locate the requirements need quickly, minimizing lost opportunities while maximizing productivity. The number of part rejects reflects the productivity capability. Significant improvements in time-to-market, product quality, and productivity have been realized without compromising engineering, manufacturing or configuration management needs.

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