Tabung Haji research and development (R&D): initiating best practices

Citation

Zawawi, Dahlia and Raja Yusof, Raja Nerina (2014) Tabung Haji research and development (R&D): initiating best practices. Asian Journal of Case Research, 7 (3). pp. 47-64. ISSN 1985-4579

Abstract

This is a case study highlighting the best practices of Lembaga Tabung Haji (TH). Among the TH pioneer initiatives discussed include the recognition by the International Organization for Standardization (ISO), the creation of pilgrim medical treatment record book (Buku Rekod Rawatan Jemaah Haji – BRRJH), and the invention of the pilgrim tracking management system. Apart from that, TH had also implemented extensive trainings for pilgrims, trainers and hajj facilitators, applied computerized system on rooms/buses/tents allocation for pilgrims, and the creation of the online ibadah and online counselling. These research and development initiatives portrayed TH’s continuous efforts in improving their services in assisting pilgrims in their Hajj journey.

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Additional Metadata

Item Type:	Article
Divisions:	Faculty of Economics and Management
Publisher:	Universiti Putra Malaysia Press
Keywords:	Lembaga Tabung Haji; R&D; Practices
Depositing User:	Nabilah Mustapa
Date Deposited:	26 Apr 2016 06:59
Last Modified:	26 Apr 2016 06:59
URI:	http://psasir.upm.edu.my/id/eprint/42897
Statistic Details:	View Download Statistic

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