Qualitative breakthrough for innovations in complex engineering prosesses - a case study in cross-disiplinary research approach

Malaysia building stakeholders need to mitigate the knowledge flows' problem is urgent since Malaysia has to prepare them for impacts of globalization when the services sector opens up in 2012. This paper is proposing an alternative approach to seek related solutions in a hard engineering study to understand how team members perform in their highly uncertain operating context. The paper illustrates an example cross-disciplinary mixed-method case study research methodology developed by combining research methodologies from the field of anthropology (ethnography), sociology (knowledge network analysis), and computer science and engineering (computational organizational theory-COT). It concludes that discontinuity in organizations is a factor in the K-loss phenomenon in property development where a discontinuous member's inaccurate knowledge cognition could cause a functional error at personal level that is not obvious at the enterprise's overall performance level. The paper outlines the engineering problem, presents theoretical points of departure, explains the mixed-method case study research methodology, and describes the results. In conclusion, it illustrates how the findings become foundations for current researches at Universiti Putra Malaysia.

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