Citation
Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin
(2013)
Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
In:
Reading on Hospitality and Tourism Issues.
McGraw Hill, Shah Alam, Selangor, pp. 71-77.
ISBN 9789675771880
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Additional Metadata
| Item Type: | Book Section |
|---|---|
| Divisions: | Faculty of Economics and Management |
| Publisher: | McGraw Hill |
| Keywords: | Service guarantee; Employee motivation; Empowerment; Hotel; Malaysia. |
| Depositing User: | Nurul Ainie Mokhtar |
| Date Deposited: | 16 Oct 2014 08:55 |
| Last Modified: | 23 Oct 2014 09:27 |
| URI: | http://psasir.upm.edu.my/id/eprint/31157 |
| Statistic Details: | View Download Statistic |
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