Citation
Mohd Shahril, Aslinda and Ab Aziz, Yuhanis and Othman, Mohhidin
(2013)
Service guarantees : the impact on empowerment and five star hotels in Malaysia.
In:
Readings on Hospitality and Tourism Issues.
McGraw Hill, Shah Alam, Selangor.
ISBN 9789675771880
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Additional Metadata
| Item Type: | Book Section |
|---|---|
| Divisions: | Faculty of Economics and Management |
| Publisher: | McGraw Hill |
| Keywords: | Service guarantees; Empowerment; Five star hotel; Malaysia. |
| Depositing User: | Nurul Ainie Mokhtar |
| Date Deposited: | 04 Nov 2014 07:57 |
| Last Modified: | 04 Nov 2014 07:57 |
| URI: | http://psasir.upm.edu.my/id/eprint/31125 |
| Statistic Details: | View Download Statistic |
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