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The influence of perceived services quality and quality management practices in hospitals


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Hassan, Mazlan and Sidek, Shafie and Awang, Khairil Wahidin (2013) The influence of perceived services quality and quality management practices in hospitals. In: Managing Business Dynamic & Change: A Collection of Readings. McGraw Hill, Shah Alam, Selangor. ISBN 9789675771927

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Additional Metadata

Item Type: Book Section
Divisions: Faculty of Economics and Management
Publisher: McGraw Hill
Keywords: Service quality; Quality management; Hospital services.
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 05 Nov 2014 09:44
Last Modified: 05 Nov 2014 09:44
URI: http://psasir.upm.edu.my/id/eprint/31112
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