UPM Institutional Repository

The influence of perceived services quality and quality management practices in hospitals


Citation

Hassan, Mazlan and Sidek, Shafie and Awang, Khairil Wahidin (2013) The influence of perceived services quality and quality management practices in hospitals. In: Managing Business Dynamic & Change: A Collection of Readings. McGraw Hill, Shah Alam, Selangor. ISBN 9789675771927

Download File

Full text not available from this repository.

Additional Metadata

Item Type: Book Section
Divisions: Faculty of Economics and Management
Publisher: McGraw Hill
Keywords: Service quality; Quality management; Hospital services.
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 05 Nov 2014 01:44
Last Modified: 05 Nov 2014 01:44
URI: http://psasir.upm.edu.my/id/eprint/31112
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item