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E-complaint system for internal customer in Royal Malaysian Police Force using formal language method


Citation

Mohd Abbas, Fathuddin and Mohd Sani, Nor Fazlida and Bujang, Hanafi and Supu, Mohd Suzlezan and Sidi, Fatimah (2013) E-complaint system for internal customer in Royal Malaysian Police Force using formal language method. Australian Journal of Basic and Applied Sciences, 7 (4). pp. 375-384. ISSN 1991-8178

Abstract

The effectiveness to respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the management can response immediately, hence improves the quality of services and facilities offered. The aim of this paper is to analyze the development of a complaint management system that uses formal language theory methodology. The E-Complaint System is been developed to use by the internal staff in the Royal Malaysian Police Force (PDRM). Before starting to develop the system, we try to model the system's flow using two type of method, i.e. the Deterministic Finite Automaton (DFA) and Non-deterministic Finite Automaton (NFA). The selected method to be used is the DFA, because it has a clear direction of each step. Among the function in the systems are Complaint Form, Review Complaint Status, Manage Complaint Process and the Email Form.


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Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
Publisher: INSInet Publications
Keywords: Complaint management system; Deterministic finite automata; DFA; Non-deterministic finite automata; NFA
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 15 May 2015 04:13
Last Modified: 07 Oct 2015 08:05
URI: http://psasir.upm.edu.my/id/eprint/30664
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