Citation
Ratnasingam, Jegatheswaran and Yoon, C. Y. and Ioras, Florin
(2013)
The effects of ISO 9001 quality management system on innovation and management capacities in the Malaysian furniture sector.
Bulletin of the Transilvania University of Brasov: Series II: Forestry, Wood Industry, Agricultural Food Engineering, 6 (1).
pp. 63-70.
ISSN 2065-2135
Abstract
Although the ISO 9001 quality management system is often
perceived to be a marketing tool within the manufacturing industry, its implications on the innovation and management capacities of the furniture industry remain unknown. A survey of furniture manufacturers in Malaysia revealed that lack of innovation and ineffective management were among the
main problems faced within the industry. Using a structured questionnaire, a survey of the ISO-certified manufacturers revealed that the ISO 9001 quality management system has a positive correlation on process innovation but not on product innovation. Therefore, ISO-certification would be beneficial for productivity improvement and identifying cost-cutting measures in furniture manufacturing enterprises. On the other hand, ISO-certification has a significant influence on the management of furniture enterprises, especially with regards to systematic decision-making and boosting the level of professionalism. Therefore,
ISO-certification may be a useful tool to enhance the management competency and also improve the productivity within the furniture manufacturing sector.
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