UPM Institutional Repository

Consumers' knowledge, attitudes, and usage of electronic banking technologies


Citation

Sabri, Mohamad Fazli and Lee, Mei Cher (2011) Consumers' knowledge, attitudes, and usage of electronic banking technologies. Jurnal Pengguna Malaysia, 17. pp. 22-33. ISSN 1511-998X

Abstract

In Malaysia, e-banking represents a relatively small portion of customers compared to the United States (US) where more than 30 billion households own PCs to manage their financial affairs. The main obstacle to the acceptance of e-banking in Malaysia is the lack of market awareness. This indicates that the levels of knowledge among consumers towards electronic banking are still low. According to the research that has been done by Curran and Meuter (2005) in US, 95 percent of the respondents knew that their bank offered Automated Teller Machine (ATM) services, only 59 percent knew that transactions can be conducted over the phone, and only 48 percent were aware of online banking as an alternative. The most worrisome is that 11 percent belived that their bank did not offer online banking and seven percent indicated that their bank did not offer banking facilities by phone when, in fact, the bank did offer those services. The circumstance is even worse in a developing country like Malaysia if a developed country like the US, faced it too.


Download File

[img]
Preview
PDF (Abstract)
Consumers' knowledge, attitudes, and usage of electronic banking technologies.pdf

Download (83kB) | Preview
Official URL or Download Paper: http://macfea.com.my/?page_id=288

Additional Metadata

Item Type: Article
Divisions: Faculty of Human Ecology
Publisher: Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan & Persatuan Ekonomi Pengguna dan Keluarga Malaysia
Keywords: Consumer; Knowledge; Attitudes; Usage; Electronic banking
Depositing User: Nabilah Mustapa
Date Deposited: 19 May 2015 12:11
Last Modified: 18 Feb 2016 01:48
URI: http://psasir.upm.edu.my/id/eprint/22725
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item