The practice of effective inter-group communication among hospitality employees in a selected hotel.

Citation

Joned, Rusinah and Fong, Ching Shen and Omar, Zoharah (2008) The practice of effective inter-group communication among hospitality employees in a selected hotel. European Journal of Scientific Research, 20 (3). pp. 459-469. ISSN 1450-216X

Abstract

The study was to examine the relationship between level of knowledge, skills, and attitude with practice of effective inter-group communication. A total of 102 samples responded the questionnaires. The findings revealed that level of knowledge was high, whereas skill, attitude and practices were moderate. Correlation analysis showed that practices has a strong and significance relationship to skills, and attitude of effective intergroup communication, while, practices has a moderate and significance relationship to knowledge. Regression analysis showed that skills in effective inter-group communication were highly related to practices compare to other variables.

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Additional Metadata

Item Type:	Article
Subject:	Interprofessional relations.
Subject:	Cooperative behavior.
Subject:	Employees - Training of.
Divisions:	Faculty of Educational Studies
Publisher:	EuroJournals Publishing, Inc
Keywords:	Practice; Effective inter-group communication.
Depositing User:	Emelda Mohd Hamid
Date Deposited:	04 Jul 2013 02:08
Last Modified:	16 Oct 2015 08:05
URI:	http://psasir.upm.edu.my/id/eprint/17274
Statistic Details:	View Download Statistic

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