UPM Institutional Repository

The implementation of agent based complaint management system


Md Sultan, Abu Bakar and Zainal Abidin, Khairunnisa and Abdullah @ Selimun, Mohd Taufik (2008) The implementation of agent based complaint management system. International Journal of Computer Science and Network Security, 8 (5). pp. 205-207. ISSN 1738-7906


Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint Management System (ACM). The objective of the system is autonomously accepted the complaints and forward to the respective responsibility. Initial result, shows the system is able to entertain users complaint with minimal intervention by human. Keyword recognition was proposed as an intelligent element for the system. Future efforts are looking for complete agent- based complaint management system with more intelligent features.

Download File

PDF (Abstract)
The implementation of agent based complaint management system.pdf

Download (83kB) | Preview

Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
Keywords: Software agents; Complaint management; Agent-based system
Depositing User: Nida Hidayati Ghazali
Date Deposited: 11 Feb 2014 08:39
Last Modified: 08 Jun 2016 05:55
URI: http://psasir.upm.edu.my/id/eprint/17198
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item