Citation
Md Sultan, Abu Bakar and Zainal Abidin, Khairunnisa and Abdullah @ Selimun, Mohd Taufik
(2008)
The implementation of agent based complaint management system.
International Journal of Computer Science and Network Security, 8 (5).
pp. 205-207.
ISSN 1738-7906
Abstract
Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint Management System (ACM). The objective of the system is autonomously accepted the complaints and forward to the respective responsibility. Initial result, shows the system is able to entertain users complaint with minimal intervention by human. Keyword recognition was proposed as an intelligent element for the system. Future efforts are looking for complete agent- based complaint management system with more intelligent features.
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Official URL or Download Paper: http://paper.ijcsns.org/07_book/html/200805/200805...
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Additional Metadata
| Item Type: | Article |
|---|---|
| Divisions: | Faculty of Computer Science and Information Technology |
| Keywords: | Software agents; Complaint management; Agent-based system |
| Depositing User: | Ms. Nida Hidayati Ghazali |
| Date Deposited: | 11 Feb 2014 08:39 |
| Last Modified: | 08 Jun 2016 05:55 |
| URI: | http://psasir.upm.edu.my/id/eprint/17198 |
| Statistic Details: | View Download Statistic |
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