Citation
Hashim, Nafaizatulnaniah and Md Sultan, Abu Bakar
(2009)
Knowledge management and usability model for knowledge management system.
Computer and Information Science, 2 (3).
p. 10.
ISSN 1913-8989
Abstract
Many studies and works have been done to produce a Knowledge Management System (KMS) in which employees of
any organization can access the organization’s sources of information and solutions. However, there is still no standard knowledge measurement and usability model that can assist KMS user to select or evaluate the appropriate KMS. The aim of this paper is to analyze how the ISO Consolidated
Usability Model suggested by Abran, Khelifi, Suryn and
Seffah can be used in measuring knowledge and evaluating usability for any Knowledge Management System. The
methodology used is a user-satisfaction questionnaire de
veloped based on the ISO Consolidated Usability Model.
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