Ageing workforce dilemma: cognitive-strained working conditions in office setting

Aging is a significant demographic shift with implications for society and the workforce. As people age, cognitive abilities experience degenerative events, leading to functional decline. The objective of this study is to identify cognitively straining working conditions among the aging workforce based on work system-related factors. This study utilized validated questionnaire surveys, such as Carmen-Q and COPSOQ-II, as well as interviews and observations utilizing cognitive work and task analysis. The sample sizes for the survey were 111 aging office workers and 20 aging workforces for the interview and observation sessions. The participants were selected among administration and managerial workers with at least 5 years of working experience in their fields. The results from the survey revealed that packed schedule (82%) was the most cognitively straining working condition among aging workforces. For the interview and observation phase, quantitative tasks were identified as the most cognitively straining working condition (82%). The correlation between work system-related factors and cognitively straining working conditions factors mean score in both phases revealed significant results on workplace and space participants, and information and task. The results support the influence of work system-related factors on the cognitive strain experienced by aging workforces in an office setting. Identifying these variables is crucial for monitoring the well-being of aging workers. Considering their cognitive decline, tailored interventions are essential. This study provides insights to help design better work systems for aging employees, assisting organizations in identifying risks and improving overall performance.

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