Influence of e-counselling skills, ethics, and limitations on counselling self-efficacy among ecounsellors in Malaysia

The growing use of e-counseling in various institutions in Malaysia has called for more e-counselors with high self-efficacy to carry out ecounseling responsibilities. However, current studies in Malaysia lack empirical data on counseling self-efficacy among this population. Hence, this study identified the influence of e-counseling skills, ethics, and limitations on counseling self-efficacy among e-counselors in Malaysia. A correlational study design was employed, where 233 e-counselors in Malaysia were selected using a simple random sampling procedure. Through emails, the respondents were given an access link to an online questionnaire. The inferential analysis using Pearson correlation reported a positive correlation between e-counseling skills and counseling selfefficacy, as well as between e-counseling ethics and counseling selfefficacy. e-Counseling limitations reported a negative correlation with counseling self-efficacy. A multiple regression analysis was also conducted, and e-counseling skills was found to be the best predictor of counseling self-efficacy, followed by e-counseling limitations. The findings from this study are pertinent to support research that investigates e-counseling in the Malaysian context. It also provides suggestions for professional counseling associations, counseling program providers, and counseling educators to improve the higher education training and delivery of e-counseling services in Malaysia.

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