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Can travel apps improve tourists’ intentions? investigating the drivers of Chinese Gen Y users’ experience


Citation

Gao, Ziyi and Cheah, Jun-Hwa and Lim, Xin-Jean and Ng, Siew Imm and Cham, Tat-Huei and Yee, Choy Leong (2023) Can travel apps improve tourists’ intentions? investigating the drivers of Chinese Gen Y users’ experience. Journal of Vacation Marketing, 30 (3). pp. 505-534. ISSN 1356-7667; eISSN: 1479-1870

Abstract

In the age of digitalization, travel applications (or travel apps) are indispensable tools for modern travel activities. During an app's selection and adoption phases, privacy concerns remain a sensitive issue that may demotivate users’ from continuing to use it. This study integrated both the stimulus-organism-response model (S-O-R) and psychological reaction theory (PRT) to explore the factors that influence users’ app usage experiences and behavioral responses. A self-administered questionnaire was designed and distributed to Gen Y users in mainland China. The findings of PLS-SEM analysis showed that usage intentions are predicted by the ability of travel apps to engage with users and generate favorable values. Additionally, users with low privacy concerns were shown to have a stronger intention to recommend travel apps to others. All in all, the findings from this study offer valuable insights to tourism providers and app developers.


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Additional Metadata

Item Type: Article
Divisions: Universiti Putra Malaysia
School of Business and Economics
DOI Number: https://doi.org/10.1177/13567667231152938
Publisher: SAGE Publications
Keywords: Perceived value; Privacy concern; Travel app; User engagement; User experience; User intention
Depositing User: Ms. Nur Faseha Mohd Kadim
Date Deposited: 30 May 2025 03:29
Last Modified: 30 May 2025 03:29
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1177/13567667231152938
URI: http://psasir.upm.edu.my/id/eprint/117604
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