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Indonesian and Malaysian consumer perspective toward COVID-19 vaccine products from China


Citation

Hartono, Sri and Sabri, Mohamad Fazli and Gumilang, Dendi Anggi and Wijekoon, Rusitha (2024) Indonesian and Malaysian consumer perspective toward COVID-19 vaccine products from China. International Journal of Productivity and Quality Management, 41 (2). pp. 177-196. ISSN 1746-6474; ESSN: 1746-6482

Abstract

The current study aimed to analyse the impact of country of origin on brand trust, perceived quality, and brand image directly and examined the influence of product brand image and perceived quality on brand trust. COVID-19 vaccine products from China were selected as the research object, and the current study was carried out in both Indonesia and Malaysia. Data were collected from 320 respondents from Indonesia (160) and Malaysia (160) who had experience of COVID-19 vaccine products from China, and the analyses were carried out using Smart PLS-SEM. All five tested hypotheses were accepted and supported by the previous research. Based on the results, the country of origin of a product is the most important determinant of product utilisation suitability and is significantly determined by brand trust, brand image, and perceived quality. The results also showed that the benefits of the country of origin had a significant impact on consumer confidence in choosing a brand, especially in the use of the COVID-19 vaccine in the current pandemic era.


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Additional Metadata

Item Type: Article
Divisions: Faculty of Human Ecology
DOI Number: https://doi.org/10.1504/IJPQM.2024.137230
Publisher: Inderscience Publishers
Keywords: brand image; brand trust; China; country of origin; Indonesia; Malaysia; perceived quality; PLS-SEM
Depositing User: Ms. Azian Edawati Zakaria
Date Deposited: 28 Oct 2024 02:39
Last Modified: 28 Oct 2024 02:39
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1504/IJPQM.2024.137230
URI: http://psasir.upm.edu.my/id/eprint/112064
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