Improving Quality Systems in Local Pharmaceutical Manufacturing: Using Analytical Hierarchy Process

Alexandor, Robert Paul (1997) Improving Quality Systems in Local Pharmaceutical Manufacturing: Using Analytical Hierarchy Process. Masters project report, Universiti Pertanian Malaysia.

[img] PDF
2257Kb

Abstract

The primary objective of this research was to identify and address the factors involved in overall quality production of ER Pharmaceutical products. A second objective was to be operationlise. These factors with the system, "cetirus parebus" that enable a company to shift from one with lower level of quality skills to one that would be in line with the call of "Quality 2020". As expected the two factors come to the fore: - a) quality products b) the ability to use quality to meet the needs and satisfaction of customers. Internal and external customers were assessed by Analytical Hierarchy Process Survey techniques to assess the needs and identify factors in this study. Questionnaires were issued and return monitored. The two objectives was to collect data as integrated factors of Product Quality and Human Resources factors involved in Human Resources related to product quality. There were thirteen product quality factors selected for this research: 1) Visual appearance, 2) Friability 3) Disintegration 4) Taste 5) packaging 6) Embossing 7) Hardness . The human Resource factors included in this paper were 1) willingness to change 2) Knowledge 3) Skill 4) Commitment 5) Attitude 6) Teamwork and 7) leadership. Analytical Hierarchy Process was undertaken to facilitate ranking procedures. The subsequent ranking for product quality was 1) Strip Packing 2) uneven color, 3) Visual appearance 4) Friability 5) Texture 6) Blister Packing 7) Disintegration 8) Taste 9) Crack 10) Packaging 11) shape 12) Embossing and 13) Hardness Th final ranking of the human resources factors was 1) Willingness to Change 2) Knowledge 3) Skill 4) Commitment 5) Attitude 6) Teamwork and 7) Leadership. It was found that it was vital for process Engineers to consider the identified factors and accord them with fundamental importance in establishing high quality process function. Participation and input from Human resources was also gauged as important factor in determining High Quality. HR participation is the transformation of personnel as vital ingredients in successful output.

Item Type:Project Paper Report
Subject:Pharmaceutical industry - Quality control
Chairman Supervisor:Dr. Salleh Bin Yahya
Call Number:GSM 1997 10
Faculty or Institute:Graduate School of Management
ID Code:7894
Deposited By: Nurul Hayatie Hashim
Deposited On:29 Sep 2010 11:14
Last Modified:25 Jul 2011 05:29

Repository Staff Only: Edit item detail

Document Download Statistics

This item has been downloaded for since 29 Sep 2010 11:14.

View statistics for "Improving Quality Systems in Local Pharmaceutical Manufacturing: Using Analytical Hierarchy Process"


Universiti Putra Malaysia Institutional Repository

Universiti Putra Malaysia Institutional Repository is an on-line digital archive that serves as a central collection and storage of scientific information and research at the Universiti Putra Malaysia.

Currently, the collections deposited in the IR consists of Master and PhD theses, Master and PhD Project Report, Journal Articles, Journal Bulletins, Conference Papers, UPM News, Newspaper Cuttings, Patents and Inaugural Lectures.

As the policy of the university does not permit users to view thesis in full text, access is only given to the first 24 pages only.