Items where Author is "Gursoy, Dogan"
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Yan, Zhen and Gursoy, Dogan and Mansor, Zuraina and Choo, Wei Chong
(2025)
Rethinking how to drive service recovery: coaching behavior in contemporary tourism and hospitality sector.
International Journal of Contemporary Hospitality Management, 37 (12).
pp. 1-20.
ISSN 0959-6119