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Chua, Lia Bee and Othman, Mohhidin and Boo, Huey Chern and Abdul Karim, Muhammad Shahrim and Ramachandran, Sridar
(2010)
Servicescape failure and recovery strategy in the Food Service Industry: The effect on customer repatronization.
Journal of Quality Assurance in Hospitality and Tourism, 11 (3).
pp. 179-198.
ISSN 1528-008X