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Article
A. Rahman, Mohd Khirzan Badzli and Haron, Sharifah Azizah and Paim, Laily and Osman, Syuhaily and Othman, Abdul Kadir
(2016)
The influence of consumer complaint behaviour on relationship quality among Malaysian mobile phone services subscribers: complainers versus non-complainers.
The Social Science, 11 (12).
pp. 2922-2931.