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Wan Mustaffa, Wan Salmuni and Ali @ Hamid, Mass Hareeza and Khuan, Wai Bing and Abdul Rahman, Rafiduraida
(2016)
Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience.
In: 6th International Research Symposium in Service Management, IRSSM-6 2015, 11-15 Aug. 2015, UiTM Sarawak, Kuching, M alaysia. (pp. 499-507).