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MS, Mahrinasari and Haseeb, Muhammad and Bangsawan, Satria and Sabri, Mohamad Fazli and Mohd Daud, Norzaidi
(2023)
Effects of green operational practices and e-CRM on patient satisfaction among Indonesian hospitals: exploring the moderating role of green social influence.
Operational Research in Engineering Sciences: Theory and Applications, 6 (1).
pp. 236-251.
ISSN 2620-1607; ESSN: 2620-1747